OUR MISSION

Our mission is to provide professional debt collection services to all our clients, whilst preserving our clients goodwill and reputation.

OUR VISION

To achieve zero loss for our customers in all their encounters with us.

What's so Special about us?

We understand delinquent customers. We know how to segment them. We deploy different approaches with different customers. We are resourceful enough to do that. Sometimes our role is just to build bridges between customers and their creditor's.

COMPLIANCE

We comply with both the letter and the spirit of all relevant regulations as follows: AMLA 2001 (Anti-Money Laundering and Anti Terrorism Financing Act)

COLLECTION METHODS

Delegasi Arif Sdn.Bhd has vast experience in this industry and has generated a unique credit management technique. We take into consideration the company's operation method and the cost factor.

OUR PHILOSOPHY

It's true the early bird does catch the worm especially in the Credit Industry. The quicker you act, the more you collect. Let us work with you to accelerate your recoveries in all stages of the credit cycle. "Refocus your resources in all stages on your core business. We can provide solutions to your finance department to process, distribute and following up on all your customers invoices and ensuring customers to be diligent with their credit facilities. Our goal is to relieve all clients, of the headaches of managing any dillinquent customers from start to finish in their credit management process by providing solutions which is cost-effective and proven to improve their cash flow.

About Us

The Company


Delegasi Arif (M) Sdn Bhd, was established on 16th March 2012 and now a new Management team has taken over the company. The Company's Managing Director is Mr.Harjinder Singh and assisted by Mr.Kalwinder Singh the Executive Director, both have about 21 years of experience each in Debt Recovery field, hence will be able to perform for better collection target.

Delegasi Arif (M) Sdn Bhd is currently using the Debt Management system. This programme is very user friendly and users will be able to understand well. Our appointed System Administrator too provides good improvement to the system which also helps in collection performance.

The company strictly abides by the Bank Negara Guidelines and Banking and Financial Institution Act 1989.

What we can do for you?

OUR SERVICES

We are aware that most of the companies are having to carry the burden of uncollected debts. The effort to ensure continuous payment by debtors also cause a great concern for many. We understand this difficulty faced by companies and we have the experience and the knowledge to handle and assist you in such a situation and have the abilities to resolve these issues.

Having the right mindset and giving the right importance for debt management has prompted us to offer various debt collection services. Our methods used for debt collection has been proven to bring good response, various client's needs and requirements. The sizes of accounts will not be an issue for our company as we have the expertise to handle various accounts sizes.

Our range of services include SMS reminders, call reminders, follow-up calls, total credit settlement, skip tracing and legal action through our legal panel.In an economic situation where mismanagement of credit collection exists, debt collection services play an essential role in ensuring a company's sustainability.We intend to be a one stop solution to all your financial issues. No matter how big or small we can assist you.

COMPLIANCE LIST

- PDPA 2010 
- IFSA 2013
- FSA 2013 
- AKPK
- Malaysian Consumer Trade & Practice
- Treating Customers Fairly

OUTSOURCING BENEFITS

We are aware that most of the companies are having to carry the burden of uncollected debts. The effort to ensure continuous payment by debtors also cause a great concern for many. We understand this difficulty faced by companies and we have the experience and the knowledge to handle and assist you in such a situation and have the abilities to resolve these issues.
Having the right mindset and giving the right importance for debt management has prompted us to offer various debt collection services. Our methods used for debt collection has been proven to bring good response, various client's needs and requirements. The sizes of accounts will not be an issue for our company as we have the expertise to handle various accounts sizes.
Our range of services include SMS reminders, call reminders, follow-up calls, total credit settlement, skip tracing and legal action through our legal panel.In an economic situation where mismanagement of credit collection exists, debt collection services play an essential role in ensuring a company's sustainability.

SPLENDID CUSTOMER SUPPORT

We are always available and you can always reach out to us and we are ready to assist you.

ACCOUNTS COLLECTABILTY FACTORS

We take into consideration the following factors in assessing accounts:

1)Age of Debt: As a basic rule, the older the debt, the more difficult and expensive to recover.

2)Evidence of Debt: The original documentation or proof of debt may be required.

3)Source of Debt: The underwriting standard of the original issuer will determine the level of recovery.

4)Location: Geographic location of the delinquent may affect recovery.

5)Accounts History: As soon as internal staff has exhausted their resources in actively pursuing accounts, It is time to outsource to us.

The length of period a debt has not been collected is the most important factor to ascertain the success of the collection. Therefore, proactive measures should be taken to collect the debt.

Research has shown that proactive action on debt management promised better returns. A debt left uncollected for a long period of time will reduce the possibility of successful collection.

With this knowledge, Delegasi Arif Sdn. Bhd staffs will act promptly after receiving instructions from clients.

View our Chart

OUR LOCATION

D-39-2 Block D

Jalan Medan Selayang 1,

Medan Selayang, 68100 Batu Caves, Selangor Darul Ehsan

+603 6188 6676

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FAQS

This is a common misconception. If you do not collect your debt then the likelihood of your business becoming insolvent is higher. Poor cashflow is the No.1 reason most businesses fail and the inability to collect debt that is due and payable is probably the cause of lack in businesses growth in Malaysia.

Question? How long should i wait before i contact Delegasi Arif Sdn Bhd?

Answer= You should wait no longer than 90 days to contact us.This should be your mantra every time you look at your debt ledger. The rule of thumb is this; if you haven't been paid in 90 days then your client is definitely experiencing problems.

 

Do you provide "no collection = no commision" services?
Yes.

Do you charge money up-front?
We do not charge money up-front.

I am embarrassed to ask for help because my debt is small. Can you still help me?
The only reason to be embarrassedis when you choose to do nothing about it. Contact us to discuss your specific requirements.

 

What do I need to get started?

We would normally require contracts, invoices,correspondence and any other pertinent documentation that would be helpful to your claim.

We accept documents by fax and email. Documents sent via email can be in word, excel or PDF format.

How long does the process take?
If your debtor responds quickly and agrees to repay the debt, then you may have your money within a week.

Contact Us

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OUR CONTACT DETAILS

Please do not hesitate to contact us for any enquiries and our Sales and Support staff would be ready to assist you.

  • a+603 6188 6676 (9:30 - 18:30)
  • aThis email address is being protected from spambots. You need JavaScript enabled to view it.
  • a D-39-2, Block D, Jalan Medan Selayang 1, Medan Selayang, 68100 Batu Caves, Selangor Darul Ehsan,Malaysia